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IVR Service Numbers:

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

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In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes..

IVR can be implemented on either Toll Free Number or Virtual 10-Digit Mobile Numbers like 9919069506.

IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions.

Uses:

The use of IVR and voice automation allows callers' queries to be resolved without the need for queueing and incurring the cost of a live agent. If callers do not find the information they need or require further assistance, the calls are often transferred to an agent. This produces an efficient system, which allows agents have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.

IVRs will also log call detail information into its own database for auditing, performance report, and future IVR system enhancements.